Refund policy

Last updated: October 3, 2026

Our 30-day money-back promise

We want you to love how you feel. If you're not happy with your Sweet on Her order for any reason, you can ask for a refund within 30 days of the date your order was delivered, even if the box or bottle has been opened. This policy is part of our Terms of Service.

How to request a refund

• Email us at hi@sweetonher.com within 30 days of delivery, with your order number and the email address used at checkout.
• Tell us briefly why it wasn't right for you. This helps us improve, but it won't affect your refund.
• We'll reply within 2 business days to confirm your refund or, if we need the product back, send you return instructions.
• You don't need to send opened products back unless we ask you to. If we ask for a return, please don't send anything back until we've confirmed the return address, as parcels sent without authorisation may not be accepted.

What's refunded

• The price you actually paid for the products in your order, after any discounts.
• Original shipping costs are not refundable, except where your order arrived damaged, defective or incorrect, or where we made a mistake.
• If we ask you to return a product, return shipping is at your cost unless the return is due to our error or a damaged or defective item.
• Refunds go back to your original payment method. Once we've issued the refund, it usually appears within 5 to 10 business days, depending on your bank or card issuer.

Bundles and multi-box orders

• For bundles (for example "3 Boxes", "Buy 2, Get 1 Free" or "Buy 3, Get 2 Free"), the money-back promise covers the first box or bottle you open.
• Any other items in the bundle must be returned unopened and in resaleable condition within 30 days of delivery for a refund.
• Refunds for bundles are calculated on the per-item price you paid for the bundle, not on the single-item price.

Conditions and limits

• The money-back promise applies once per customer, per product, and to orders bought directly from sweetonher.com.
• Orders placed through other retailers or marketplaces must be returned to that seller under their policy.
• We may decline refunds where we reasonably believe the policy is being abused, for example repeated refund requests, bulk or resale purchases, or orders placed using fraudulent details.
• Free gifts and promotional items are not refundable. If you return items from an order that qualified for a free gift, we may deduct the gift's value from your refund.
• For hygiene and safety reasons, we can't resell or restock any opened product.

Damaged, defective, missing or wrong items

If your order arrives damaged, defective, incomplete or wrong, email hi@sweetonher.com within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, including shipping, whichever you prefer.

Product reactions

If you experience an adverse reaction, stop using the product and contact your healthcare professional. Then let us know at hi@sweetonher.com. We'll refund you under this policy and we take every report seriously.

Cancellations and changes

• You can cancel or change an order free of charge before it ships. Email hi@sweetonher.com as soon as possible with your order number.
• Once an order has shipped, it can't be cancelled, but the money-back promise above still applies.

Chargebacks

If there's a problem with your order, please contact us first. We'll do our best to resolve it quickly. Opening a chargeback or payment dispute before contacting us may delay your refund.

Your legal rights

This policy is in addition to, and does not limit, any rights you have under the consumer laws of your country or state.

Contact

• Email: hi@sweetonher.com (we reply within 24 hours on weekdays)
• Mail: Venture Accelerator LLC, 6407 Magnolia St, Milton, FL 32570, United States